In the event that the battery you bought has failed - What should you do and what can we do to help.

In all circumstances, the first thing you must do is to call us on 03300 412 187 or e-mail [email protected].

The procedure you should follow is to contact us by telephone or e-mail and explain what the failure is. We may be able to help you and establish what the issue is without the need for you to return the battery. Once the return is authorised you will need to:

  • 1.Complete the Customer Return Form and e-mail it to us. When we have this, we can authorise a collection from you.
  • 2.Package the battery in the original packaging material, not forgetting to insert the breather plugs and encase in the polyethylene bag. If possible, insert a copy of the invoice paperwork that the battery came with and a copy of the Customer Return Form. The reason for using the original packaging is to protect you in the event that the battery leaks – as the sender you will be responsible for any damage caused by acid leakage in transit.
  • 3.We will arrange for our Logistics Partner to collect the battery from you and return it to us for testing.

Alternatively, you can take the battery to one of our Authorised Battery Centres and they will process the battery for you.

Guidelines:

The Manufacturing Warranty does NOT cover……

  • 1.Fair wear and tear, physical damage, sulphation, over discharge, over charging or under charging.
  • 2.Failure to follow the instruction manual.
  • 3.Negligent or improper storage, use or installation.
  • 4.Unauthorised modifications to the battery.
  • 5.Multi-shift vehicle use, including, but not limited to, taxis, mini-cabs or modified vehicles.
  • 6.The use of so-called "means of improvement".
  • 7.A discharged battery that can be recharged and returned to service.
  • 8.A failure that occurs outside the United Kingdom.

The Warranty does not cover

  • 1.The cost of recharging or the use of rental batteries, vehicles or items associated.
  • 2.Labour costs for battery removal and installation.
  • 3.Loss of time, loss of vehicle or item use or consequential loss.

The Warranty is not transferable.

Before returning a battery, please check that:

  • 1.The battery and its charger are compatible.
  • 2.That the charger is working correctly.
  • 3.That the battery is fully charged.

Please refer to our Website Terms of Supply of Goods, in particular Clauses 10, 13, 17, 18 and 19, for further information.

We would not recommend that you get your battery tested by an unauthorised third party as there are proper procedures for testing a battery and you cannot guarantee that the third party will know what those procedures are, far less have the proper equipment for testing your battery. You are, of course, free to get your own independent test at your own cost and risk.

Battery Testing

We will test the battery by following standard procedure and recharging the battery back to capacity before testing if required. This procedure may take up to 48 hours, depending on the state of the battery when it arrives and its size.

If the battery is found to have a manufacturing defect, we will arrange for you to receive a replacement free of charge.

If the battery is not found not to have a manufacturing defect, we will return the battery to you. You will be sent a printout report giving the result of the test and will be informed what the cost of the carriage for the return is.

Please note that you must inform us before returning a battery under Warranty. You must contact us via phone or e-mail and complete the customer return form. Unauthorised returns will not be refunded.

Any battery left with us for three months will be environmentally disposed of.