Website – Policies (General)
At Battery Charged, we pride ourselves on our service and quality. Our commitment to you is to provide you the right product for your needs and to get it to you as quickly and safely as possible.
NONE OF OUR TERMS AND CONDITION AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
Purchasing via our On Line Shop
You must be 18 years or over to purchase goods from our Online Shop.
The process itself is as simple as we can make it. Simply find the item you wish to purchase, click on it and it will be added to your Basket. Once you have selected all the items that you wish to purchase, you can proceed to the checkout, whereupon you can check your order and select the delivery options you wish to pursue.
All items should be in stock, but in the event that an item is out of stock you will be contacted and given the opportunity to either have the order on back order or have a substitute.
We accept all major credit cards except American Express and you can use Paypal as well.
Shipping and Delivery
For more detailed information, see our Packing and Shipping page. For most of the UK our standard shipping is 48 hours from order via FedEx. You can upgrade from this if you wish at the Checkout.
You must check your order when it arrives and shortages or damages must be reported to us within 24 hours in order for us to claim with the courier. When unpacking your battery, please ensure that the information pack is in the carton that the battery arrived in. If it is not, please contact us as soon as possible.
Cancelling an Order
Under UK law you have the right to cancel the contract for your purchase. Please carefully read our Terms and Conditions (Website Terms, Supply of Goods, Clauses 1, 10, 12, 13 and 23) for information with regard to your rights and the steps to take if you wish to cancel the contract. If the goods have already been shipped to you, there will be some costs involved. (Website Terms, Supply of Goods, Clause 10.5)
For more detailed information, please read carefully our Warranty Policy.
Credit Card Security
We are not aware of any documented cases of fraud using our shopping system over the Internet. We do not see your credit card details. Our Credit Card processor is Cardnet, who use industry standard SSL encryption to encrypt your details between you and them.
All our products carry a one year warranty against manufacturing defects.
We are committed to protecting your privacy. We will only use any information that we collect about you in a lawful way and in accordance with the Data Protection Act 1998.
Recycling and Waste Batteries
Since 2014, all battery producers must follow UK law with regard to the supply of batteries onto the UK market. The link below explains the responsibilities that we, as producers, must abide by.
To this end, we are quite willing to accept your old battery for the proper and correct environmental disposal. In order for you to do this, you can take your old battery to any of Shield’s Battery Centres in person where the staff will happily take the battery off your hands. You will not be able to post them to us.
Please note that we cannot accept NiCad or Lithium batteries for Environmental disposal.