Q. How long does delivery take?
A. Delivery is 48 hours from date of dispatch. Provided an order is placed by 3.00pm, we can dispatch the same day, otherwise the dispatch is made the following day. There are improved service options available at the checkout.
Q. Can I track my order?
A. Yes. Our logistics partner is FedEx and you can track your parcel from their website.
Q. How do I return an order?
A. Please call us on 03300 412 187 in order that we can help you with this. You will need to return the battery in the same packaging that it was delivered in. This is important.
Q. What happens if there is no-one at the delivery address?
A. Our logistics partner will make three attempts to make the delivery and will advise you via E-mail and SMS when they will attempt to make the delivery. From time to time it will be possible to arrange to have the parcel left at an alternate address. If our logistics partner is unsuccessful three times, the goods will be returned to us.
Q. Can I have the order delivered to a different address than my debit/credit card address?
A. Yes. Provided someone can sign for it. Goods are re-routed at your risk.
Q. Can I have my order delivered next day or on a Saturday?
A. Yes, provided the product is in stock. There are enhanced delivery options available at extra cost at the Checkout.
Q. Which delivery company do you use?
A. Our logistics partner is FedEx for single items that are less than 30kg in weight. Large items and pallet quantities are delivered either via the Palletline network or via our own fleet of vans. We also offer a collection service from any of Shield’s Battery Centres around the UK.
Q. My battery is fitted with Transport bungs and there is a notice telling me to remove them. Why?
A. These small red or black bungs are fitted to prevent electrolyte leakage in transport and MUST be removed prior to fitment or charging of the battery. Failure to remove the bungs will mean that the breather holes are blocked during service and the battery could explode.
Q. Where is my invoice and guarantee?
A. A copy of your invoice is in the box with your goods. This acts as your proof of purchase and is also your warranty, so you should keep it safely. The battery will be date stamped and voltage checked at the point of shipping.
Q. How do I dispose of old batteries?
A. You can either return old batteries to any of Shield’s Battery Centres or you can contact your local authority for information about local recycling facilities.
Q. What is the cost of delivery?
A. We offer free delivery for all orders under 30kg in weight and that have a value in excess of £20. Items heavier than this will attract a surcharge. The standard delivery is 48 hours provided the order is placed before 3.00pm. There are enhanced delivery options available at a small extra cost at the Checkout. Northern Ireland, the Highlands and certain islands attract a surcharge. Please check with us if unsure. Items over 30kg in weight will be shipped on a pallet via the Palletline service or in one of our own vehicles. Please contact us on 03300 412 187 or by e-mail for the cost of shipping to your address.
Q. Where can we deliver to?
A. We can deliver to anywhere within the United Kingdom.
Q. Can I specify a time for delivery?
A. Not at the moment. This is something that our Logistics Partner is hoping to offer in the future.
Q. Can you deliver abroad?
A. Yes we can, but only pallet quantities and not single batteries. Please contact us on 03300 412 187 for further details.
Q. Are batteries delivered charged?
A. Yes, other than those that require activation packs or dry charged batteries. These will need to have electrolyte added as per the instructions sent with the batteries and charged as necessary. Please follow the guidance found with the battery. If you are unsure, please feel free to contact us.
Q. How do I know which battery to choose to purchase?
A. We give as much advice as we can, but the guides on our websites are purely guides. Please feel free to call us for advice or drop in to one of Shield’s Battery Centres where the staff will be happy to help.
Q. I think that my battery is faulty – how do I claim under the Warranty?
A. You will need to return the battery to us for Test. You can either take the battery to one of our Battery Centres or call us to arrange to post it back to us. It will need to be sent in its original packaging, with a copy of the invoice with which it came.
We will then test the battery and, if faulty, will send a new battery and refund your cost of returning the battery to us. If the battery is not faulty, we will send the battery back to you with the test data. Please note that to properly test a battery can take 48 – 72 hours. You will have to pay for the cost of carriage for the return of the battery to you, which will be advised prior to shipping.
Under the Warranty, we will only replace faulty batteries and will not make refunds.
Please read our Warranty Policy for further guidance and information.
Q. When returning a battery, why must I use the original packaging?
A. All batteries contain electrolyte, which is battery acid, and lead. For environmental and safety reasons, we have developed the packaging that we use in conjunction with our Logistics Partners and it is for those reasons that we must insist that the proper packaging is used when shipping our batteries. In addition, if the battery arrived with vent plugs fitted for transport, the same vent plugs must be fitted prior to a battery’s return. The battery must also be encased in polyethylene.
Please note – if you send a battery back to us and it leaks electrolyte, you, as the sender, will be liable for any damage caused by the leak.
Q. Can I use a more powerful battery than the existing one.
A. In most circumstances, yes. However you should always seek advice if unsure.
Q. How do I know that I need a new battery?
A. Performance from the battery will be compromised. For example, in a vehicle, the battery will not have enough power to turn the engine over, or in a leisure application, the appliance which runs from the batteries performs poorly. It is possible, of course that a discharged battery merely needs to be charged.
For more information about batteries, please refer to our Battery Basics Guidelines